Privacy notice
Last updated 12 November 2026
Telu Hospitality is operated by Xerapp (“we”, “us”). This notice explains what we collect when you use telu.au and the Telu Hospitality application at app.telu.au, why, and what you can do about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
Account details: your email address and the restaurant group, roles and invitations you set up.
Business data you bring in: settlement and payout reports from delivery platforms, sales from your point of sale, restaurant names and locations, menu items and the costs you enter, and the account mappings and journals you create.
Billing details: your plan and subscription status. Card details are entered with Stripe and never reach us.
Questions you ask the AI analyst and the answers it gives, so you can see your past conversations.
2. Your customers' details
Some exports name the diner. Telu Hospitality does not keep those names: they are dropped when the file is read, and nothing we store identifies your customers.
3. How we use it
To run the service you signed up for: reconciling payouts, producing reports and journals, answering your questions, sending the emails sign-in needs, billing your plan, and supporting you when you ask. We do not sell your information or use it for advertising.
4. Where it is stored
Your data is stored with Amazon Web Services in Sydney (ap-southeast-2). The AI analyst runs on Amazon Bedrock in Australian regions, and your ledger is not used to train models.
5. Who else handles it
We use a small number of service providers:
- Amazon Web Services — hosting, storage, sign-in and the AI analyst.
- Stripe — subscriptions and payments.
- The platforms you connect, such as Square or Xero, which exchange data with us only when you authorise them.
- Open-Meteo — receives a restaurant’s map location, and nothing else, to look up past weather for the analyst.
6. Cookies
This website sets no tracking or advertising cookies. The application stores what it needs to keep you signed in, and nothing else.
7. Security
Data is encrypted in transit and at rest. Access to the database is limited to the application and authorised staff, and every restaurant group’s data is kept separate from every other.
8. Keeping and deleting it
We keep your data while your account is open. An admin can delete imports at any time. If you close your group, ask us and we will delete its data, except where the law requires us to keep a record.
9. Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a concern, by emailing info@telu.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes
We will update this notice when how we handle information changes, and change the date at the top.