Terms of use
Last updated 12 November 2026
These terms apply to Telu Hospitality, operated by Xerapp (“we”, “us”). By creating an account or using the service you agree to them on behalf of yourself and the business you represent.
1. The service
Telu Hospitality reconciles delivery-platform payouts, reports on delivery and point-of-sale sales, and prepares journals for your accounting system. It is a subsidiary ledger, not an accounting system: your accounting system and your accountant remain responsible for your books, tax returns and BAS.
2. Your account
Keep your sign-in details to yourself and make sure the people you invite to your restaurant group are allowed to see its figures. You are responsible for what happens under your account.
3. Plans and billing
Paid plans are billed monthly in advance through Stripe and start with a 14-day free trial. You can change or cancel your plan at any time from Settings; a cancellation takes effect at the end of the period you have paid for. Plan limits are shown on the pricing page and in the application.
4. Your data
You own the data you bring into Telu Hospitality. You give us permission to store and process it only to provide the service to you. Our privacy notice explains how we handle it.
5. Connected platforms
When you connect a delivery platform, point of sale or accounting system, your use of that platform is governed by its own terms. We are not responsible for its availability or for the accuracy of the data it sends us.
6. Figures and the AI analyst
We work to make every figure exact, and the analyst only reports figures it can trace to your ledger. Even so, the service relies on the reports platforms provide. Check figures before you rely on them for a tax or financial decision, and treat analysis as information rather than financial advice.
7. Acceptable use
Do not try to access another group’s data, interfere with the service, or use it for anything unlawful.
8. Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent the law allows, our total liability to you is limited to the fees you paid us in the twelve months before the claim.
9. Ending the service
You can stop using the service at any time. We may suspend an account that breaches these terms or has an unpaid subscription, and will tell you before we do where we can.
10. Changes and contact
We may update these terms and will tell you of material changes. These terms are governed by the laws of Western Australia. Questions go to info@telu.au.